Kenworth Truck Company
Kenworth Truck Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kenworth Truck Company has 1.8 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful comfortable trucks, Refund, Certified dealers are ok.
Cons: Shop service, Corporate office customer service, Customer service.Recent recommendations regarding this business are as follows: "Explore other options and DO NOT PURCHASE A PACCAR MOTOR! Buyer Be Ware", "Avoid tampa", "Never buy kenworth because they are not helping anymore", "Do not go to Kenworth in Billings, MT (bad busines)", "They should wait your and warrant approval".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kenworth Truck Company has 1.8 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful comfortable trucks, Refund, Certified dealers are ok.
Cons: Shop service, Corporate office customer service, Customer service.Recent recommendations regarding this business are as follows: "Explore other options and DO NOT PURCHASE A PACCAR MOTOR! Buyer Be Ware", "Avoid tampa", "Never buy kenworth because they are not helping anymore", "Do not go to Kenworth in Billings, MT (bad busines)", "They should wait your and warrant approval".
Most users want Kenworth Truck Company to offer a solution to their issues.
Consumers are not pleased with Diversity of Products or Services and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerOver charging
Kenworth district manager called me to tell me that he doesn’t know anything and he can’t do anything. What a shocking answer.He was agree that kenworth charging me mark up price for the transmission but he said he can’t take that off because his higher authorities or...
My truck got transmission problem and I have to take it Kenworth in bakersfield. Truck Vin # NJ131761 and kenworth told me that they have to replace the transmission and transmission is still under warranty.
However kenworth wants me to pay $1448 for transmission and I always have this problem with kenworth. My truck is been parked there for 3 weeks and they told me that I have to talk to Eaton or Kenworth that why they are not covering the full amount for transmission and I been talking to both of them but not getting helped by anyone.
After all I talked to the kenworth dealership again here in Bakersfield and the service manager told me that Eaton have paid for the price of transmission but kenworth is charging us mark up price for transmission.
Preferred solution: Full refund
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Verified Reviewer | Chesapeake, VirginiaHorribly Run company
People keep saying they will call us back but still having to chase them down.
For the first 12 months we had problems but nothing too major except for the inconvenience of the units being out of service for limited periods of time. However the second year all the problems came from DEF sensor issues to major electrical problems and that's when the company really started to show how poor their customer service was. On numerous occasions we were put off and told they would get back with us, if it wasn't for the professionalism of the salesperson who went far above and beyond we wouldn't have been as successful in getting the problems resolved. We have always had the units serviced by a national service chain on time with adequate records so it wasn't a case of neglect or abuse, all the units have less than a 100k on the odometer.
The latest issue is a complete repower on a unit with around 130k on the motor, it has been down a total of roughly 4 months out of 26 and everyone at the company just kept passing us around while monthly we still have to make the huge payment on the asset. Coming from a long family of truckers we were always told KW is the brand to have. After this experience and the amount of loss that our company has taken we will never purchase another KW or any other unit with a Paccar power plant, this experience has taught us not to do business with KW.
As a small minority owned business we cannot afford to take the huge losses that KW has left us with and will replace ALL the units with a more customer friendly product that has no problem standing behind their product with resolutions instead of excuses!! We have records documented to back up our accusations!!
- Great technology
- Good looking units
- Horrible customer service
- Have to chase them down
- Paccar power plant worst ever
Preferred solution: Replace last two purchases with dependable unit with Cummins power plants
User's recommendation: Explore other options and DO NOT PURCHASE A PACCAR MOTOR!! Buyer Be Ware
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SupporterResolved: Complaint of Kenworth dealer
They are looking over my case and to help resolve the issue. They reached out today and will go over the case. Thank you for this portal, this was the only way I seen online to communicate.
Paccar warranty specialist called me and had a truthful conversation with me yesterday. I felt relieved that my complaint was heard and he was going to watch over work on my truck. I am still not satisfied with dealer but I have faith in Paccar corporate people.
I explain what I think and receiptionist thinks might be a problem with my truck. Fuel Injectors is what we assumed. I asked him if their is any warranties on them he tells me no. I call another Kenworth dealer who proceeds to tell me there is a warranty out CEO 30 that would cover all my fuel injectors.
My complaint is simple if I cannot trust a Kenworth dealer (Billings, MT) to tell me about a warranty, who can I trust?? He would bill me for the labor and then in turn turn in the warrantable work and get paid again??
The warranty came out in August of 2023 so have they not done no work on fuel injectors model MX 13 year 2021 in 3 months here? There seems to be a disconect telling consmers about a new warranty here.
- Certified dealers are ok
- Dealers with other companies on billboard like billings is horrib
Preferred solution: Bring my truck into the shop ever since I made them aware of the warranty issue they have brought every other truck into the shop except mine. While I have lost 2 days waiting already.
User's recommendation: Do not go to Kenworth in Billings, MT (bad busines)
Reslove the issue
User's recommendation: Never buy kenworth because they are not helping anymore
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Verified Reviewer | Phsar Daeum Thkov, Phnom PenhUnqualified front crank seal job caused decel antifreeze leak
Hi, I'm the owner Dior Express LLC engine esn: 7997**** serial#: JJ184673 . I had front crank seal repair at kenworth of Jacksonville, FL and after driving nearly 300 miles it forced me to stop on decel , antifreeze leakage detected.
I towed the truck to WE Kenworth of Columbia SC the job is penetrating to assumed cylinder head gasket and service manager detected oil residue which correlates to previous unqualified neglected and poor job at kenworth of Jacksonville, FL.
Truck is at 479,000 miles and was maintained at MHC Kenworth of Charlotte, NC.
I request a complaint to escalate and official protocol form, Kenworth of Jacksonville, FL bears responsibility for that immediate with in 24 hour failure. And it's not uncertain coincidence.
It is cause and effect outcome. Facts and work job summaries are available to be provided.
Sincerely,
Nodirbek Tajimatov owner operator Dior Express LLC
11524 Destin Lane Charlotte NC
415-481-****
- Then in a front crank seal
- Sequential oil leak in rear main seal
Preferred solution: Full refund
Trucker locked in gate in Tampa
Preferred solution: Help!
User's recommendation: Avoid tampa
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Verified Reviewer | Pasadena, TexasI was ripped off
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInvestigation over current opened head gasket and missing bolt.
Hi, I'm the owner operator of Dior Express LLC engine esn: 7997**** serial#: JJ184673 . About 40 days ago I had front crank seal repair at kenworth of Jacksonville, FL ($8,900 repair costs) and after driving nearly 300 miles it forced me to stop on decel , antifreeze leakage detected.
Next morning I towed the truck to World wide Equipment Kenworth of Columbia SC the job is penetrating deep into assumed cylinder head gasket ($12,500 assumed estimate if gasket) and service manager detected oil residue in the front structure and missing bolt which directly correlates to previous unqualified neglected and poor job at kenworth of Jacksonville, FL. Created pressure and turbulence of 5-6 hours of driving caused that emergency forced stop alert. Service Manager's professional firm statement that both do not correlate to each other. I don't believe to uncertain coincidence, but indeed on fact, cause and effect outcome.
Truck is 2018 t680 at 479,000 miles and was mostly maintained at MHC Kenworth of Charlotte, NC.
Less than a year ago in Charlotte rear main seal repair job had cost me clutch replacement July 2022 ($10,500 repair costs). Truck was purchased used at 396,000 from Joplin, MO MHC Kenworth.
Cummins warranty neglected to accept the claim since first 5 year coverage period had gone. Age came first.
I request a complaint to escalate and official protocol form, investigator, a third party who can advocate my rights, enter the job site where the truck is currently in and provide independent summary with full monetary reimbursement or mutual agreement of dealers themselves to each other, and returning the truck in drivable and guaranteed condition.
Sincerely,
Nodir Tajimatov owner operator Dior Express LLC
11524 Destin Lane Charlotte NC
415-481-****
Preferred solution: Full refund
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Verified ReviewerPROBLEM
Preferred solution: Price reduction
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Verified Reviewer | El Paso, TexasResolved: Service failure
Company fixed the issue and I have been provided with apology.
- Design
- Part and labor expensive and paccar software not easily accessib
Preferred solution: Price reduction
User's recommendation: They should wait your and warrant approval
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJerking with a Jake brake on
Preferred solution: My mechanical problem resolved
WANT TO BUY A HYDROGEN POWERED SEMI TRACTOR
Issue with a dealer
Preferred solution: I want oil test done and problem solved
I thing wiring is in wrong pace
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Guelph, OntarioNot fix my truck. Wast time and money
Hello everyone,
This is parvinder singh from J&K Inc. i have kenworth 2022 vin#NJ999****.
I bought this truck in February. Since I bought the truck i am feeling rough ride . I was told the truck comes with alignment so earlier I thought it should be good but as it was not a smooth ride so i took it for an alignment at 8267 km . Got it done but ride was still not smooth but later i found it is getting worse so I tried to get an appointment with kenworth calgary but they were super busy and were not ready to check the truck for atleast 3-4 days so i moved for my next trip and booked an appointment with them .
They found the truck needs hanger bearing for the shaft and they replaced it and i was told problem is fixed but it was still same . So I booked an appointment again and before going there i got the wheel balanced done from kal tire and dropped the truck at kenworth calgary . They said they dont agree with kal-tire and they want to get balanced done again and they charged me and said problem is fixed but over the road I found the problem more worse and the tire was wearing out so I stopped at TA truck stop and get the wheels balanced again and it was little better and booked an appointment again with kenworth calgary and dropped truck for 5 days with my work downtime as I wanted to get this problem solved before i move . they took my consent again for wheel balance and alignment which they did and i was told the problem is fixed and instead of putting that all in warranty.
They charged me $2223.15 and told me they will take care of money if problem is not fixed . So , as being a first time kenworth customer my experience is very bad with this equipment as we only buy the brand new trucks with warranties for the peace of mind but still having a big payment and only few miles on the truck i am paying for the problems which are not at all fixed .
I request you to please look into the issue and get it resolved . I have attached all the bills &videos from the startup of this issue .I will be very much thankful to you.
Regards
Parvinder singh
J&K inc
306-715-****
Preferred solution: Fix my truck properly no waste my time and days. And refund money because 3 month ago buy this truck under warranty why i pay
User's recommendation: Fix my truck and money back
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Verified Reviewer | Guelph, OntarioNo solved the problem
- Warranty
About
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Kenworth Truck Company has been producing medium duty and heavy duty trucks for more than 90 years. The company was started in 1923 and since then has been offering custom-engineered trucks for various on-highway and vocational uses. Kenworth models feature traditional, on-highway and off-highway, heavy duty, medium duty, vocational trucks, and gliders. The company offers a "Kenworth Privileges" membership which provides discounts on services and parts. Also, there is a dealer network called "Kenworth’s PremierCare Gold Certified." It offers mobile roadside help, expedited check up, world-class service, as well as a premium lounge for drivers. Kenworth has its branches in Mexico and Australia.
Kenworth Truck Company is ranked 105 out of 599 in Auto category
Canada, USA
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