Kenworth Truck Company Reviews

I have a brand new 2025 Kenworth T680 I purchased on 01/04/25. It has had two PMs since the purchase, both at Kenworth dealers.

My truck has not reached 70k miles. The driver started hearing the brakes squealing. He went to Kenworth in Coopersburg, PA. They told us the brakes were metal to metal and had gone into the rotors and calipers.

Immediately, before even inspecting the brakes, they said it's the driver's fault. Mind you, the driver has been driving for over ten years and the PM was just done less than 19k miles ago, and the brakes were inspected and checked off as above. But the service manager said technicians just check things off, which is illegal.

I can't get in touch with anyone at corporate; this costs over 11k. The brakes must have had a defect, but I can't get any help from corporate, and I paid over $200k for this vehicle.

I'm in a 2025 T680 and the transmission has went out. The panels near the diesel tanks fall off.

Has on every Kenworth I see and have driven. A lot of computerized issues. Radios go out after a year. I have a 2020 as well and it stayed in the shop every month even with the warranty.

They may look good, but the folks on the assembly lines must not be paying close attention to their masterpieces. Quality control managers aren't doing a good job either. I'm sure cellphones are the main distraction on those floors with the employees. Our safety with these trucks starts at the manufacturer.

My truck literally stopped moving on I-10 in Texas this morning and over the weekend in Georgia. That's dangerous as *** A 2025!!! WOW. All this *** needs to be recalled.

I had problems with a 2022 3 years ago. I'm not sugarcoating anything. These trucks are poorly put together and I KNOW MGMT knows this. Make the money by pushing them on the market and then you'll worry about the issues as they arise.

What!? After people have died due to the malfunctioning of these CMVs. Do better and stop putting the ole mighty dollar first.

I called to speak to someone in MGMT about this and two ignorant *** females hung up on me.. also bad business...

I am in my 4th and last truck. I have always bought w900L with a Cummins and 18 speed.

KW has decided to discontinue an icon which is the w900. For a w990. That quite possibly is one of the ugliest trucks on the market. It looks like a Freightliner and international had a child in mutt came out with the 990.

How kw is not getting in trouble for trademark infringement I have no clue. Also you could not give me a truck with a paccar engine the engine is junk. So Kenworth long Kenworth.

You obviously aren't listening to your customer base. I bought a new W-9 in 24 I guess this will be my last truck.

My name is Nidal Moumani a current customer of Kenworth. I was advised that you are an individual who may address my concerns.

At this time I'd like to bring to your attention a predicament that I found myself in, during an ongoing interaction with Kenworth service. Challenge started when my 2023 Kenworth T680 which was purchased new, displayed a fault code which turned out to be injector issue. My repeated and frequent trips to Kenworth service for a same issue with injector #2, produced little to no results. Furthermore, my claim to you is suported with a major repair currently in process at Kenworth of Jacksonville, which was caused by injector #2 breaking off.

Attached is a pdf document which consists of a list of parts needed to be replaced this far.
I'd like to stress the fact of a hardship I found myself in, caused by this incident which I diligently attempted to prevent by responsibly reporting an issue immediately as it aroused multiple times. This far that hardship is in excess of $30k . Please understand that we are speaking of a fairly new vehicle under warranty, a truck that had absolutely no other issues and your records confirm and support that. Reason why I'm in need of your cooperation and understanding Mr.

Moore, is that I'd like all 6 cylinder liners replaced rather than only 1 in order for that motor to be in condition it was in prior to this situation. Based on my experience, once cylinder head is removed higher quality repair consists of all cylinder liners replaced. After exhausting options in coordination with Mr. Rex Stephens, general manager at Kenworth of Jacksonville, he has gone as far as he can, we found that reaching out to you is the last option.

Work is covered under warranty except for the remaining 5 cylinder liners. Taking to account that I tried preventing this, and yet I'm in great financial loss as a result of inadequate solution to a timely reported issue, I'm reaching out to you and seeking your intervention for Kenworth to extend courtesy and cover all 6 cylinder liners in order to prevent a situation I dealt with in the past, with MX13 motor, although with Peterbilt dealer. Identical issue, and due to all 6 liners not being replaced, upon rectification Peterbilt replaced an entire motor at zero cost to me. If you are interested in seeing documentation supporting that please let me know and I will provide it promptly.

In my opinion it is only fair that we reach an agreement where my vehicle is once again the vehicle it was prior to this unpleasant and very difficult situation.

Mr. Moore, I seek your assistance and I trust your adequate and proper judgment in resolving this matter, where this unfortunate situation becomes less painful.
I thank you in advance for your consideration.
Please feel free to contact me with questions and or concerns.
Telephone : 727-563-****
Email : moumaninidal@***.com

Hi, my name is Talwinder Singh. I m the owner of Legacy continental Transportation.

We have issue with Paccer since last couple of months. They made 2 accounts for one vin number. For fake account they demand for payment. I clear with your worker Trey holt I have only two trucks how I have 3 accounts.

He told us in June sorry its their IT department fault. He will fix it. So then I said ok. I told him I make payment every month.

On July 9 when I try to make June payment with in 10 days grace period your employee name Coddie quiche told me my account is not set up yet. And then after June 12 I call again to coddie . He said account is not setup yet. And on 19 July they repo our truckswithout notify us.

I told Andrew we pay payment what we miss . But he did not listen. Its only truck for you. But its my bread and butter.

I have 4 kids and one autistic kid. I dont have voice recording when I talk on the phone but may be in your system you guys have . If we are wrong we keep quiet. But we dont.

Because I know I m not wrong. I really hope you do something.

Driver was in vehicle with VA License Plate UB64-538 driving the vehicle on 8/21/24 @ 12:45pm. There was a traffic pileup after the greenbrier exit heading towards the Elizabeth City exit.

This happens numerous times each day which is the main reason for my concern. The driver rode the bumper of my car for at approximately 2 miles in traffic leaving inches in between us and slamming on his brakes to stop every time. I put my hand out of the window and made eye contact with him and asked for him to not ride so closely. He proceeded to flick me off and continued to ride my bumper.

What he didnt know is that my fiance was in the passenger seat and she is 9 months pregnant.

She is actually the one who noticed and pointed out the driver so who knows how long he was driving like that before we noticed. Something needs to be done about this because it causes unnecessary anxiety for other drivers, the vehicle is way to big to be driving recklessly without any room for error, and obviously the driver is careless since he flicked me off once i kindly asked for him to back off a little.

Truck suffered a Accident for some other driver running red light. They said truck was finished in picked up the truck to find out i only had 1 and a quarter left turn took it right back kept it for few more days the workers don't focus on the truck at hand they take there time to do anything came back they changed the new steering box they put in. But this steering box was bad after they tell me it's done but to find out my stability control light was on waited all day from them to tell me they can't do anything because there programing expired the kenwarth in Dallas Texas is stressful poor service department sad!!!