Kenworth Truck Company - Buyer Beware: New England Kenworth, Concord, NH.

I drove my KW to this authorized KW dealership to replace two steel coolant lines. After they performed the repairs and less than a mile down the road, I returned back to their service shop with a check engine light. About another $8,000 later of coolant related issues, the truck didn't start or run. So, I had the truck towed from this dealership to another service repair shop to fix the engine to start and run again. Its indicated by Cummins Corporate Paralegal report, that during when the coolant lines was repaired. "...the dealer did not follow proper procedure for evacuating the air from the cooling system..." which caused the additional engine damage. Its also indicated by the work order that the dealer operated the engine with 40% to 50% low on coolant during coolant lines replacement.

Buyer Beware ! of this Kenworth dealership in performing any vehicle repairs.


This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Insurance Quality
Customer service

  • What I liked
    • Parts department
  • What I disliked
    • Service department

Reason of review:
Poor repair service ; Abuse and neglect repairs
Preferred solution:
Boycott that dealership and go with another professional repair shop
Monetary loss:
Product or service
Kenworth Truck Repair
Review category
review #891607 by

Author wants to be contacted by the company. Learn more

Had an experience with Kenworth Truck Company? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Kenworth Truck Company. However, many companies do monitor reviews on our site.

You were reading a complaint about Kenworth Truck Company.
Filing a new complaint about